Frequently Asked Questions
Everything you need to know about shopping with Word and Grace.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping can take up to 14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. To initiate a return or exchange, please contact our support team with your order number and reason for return.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Word and Grace, we prioritize quality and integrity. We work closely with our suppliers to ensure that our products are manufactured under fair labor conditions and meet high quality-control standards.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately if you need to make an adjustment.